I booked a trip to Australia in June of 2022. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Please read the actual reviews of this company. Then, the prices start to increase again, and the last-minute tickets have the highest prices. I found out that one leg (the last one of the return) flight was cancelled. KAYAK Help Center Special Services. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. DO NOT USE CHATDEAL. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Thank you very much for your feedback, it is really important for us. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. I purchased two tickets and travel insurance on Chatdeal. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. I called them and spent 3.5 hours on hold before giving up. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Date of experience: 26 January 2023. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Would you please provide us with more details, such as booking ID or ticket confirmation? Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Lufthansa will not honor the "confirmed" tickets they sent me. Best flights for your dream destination. As a matter of policy, BBB does not endorse any product, service or business. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. I quickly emailed back and said to cancel my reservation. Thank you. This is a scam! Waiting in the phone more than 35 minutes to contact customer. Our agent Amber, is always super helpful and clear. ChatDeal Service Team. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. They also advertise that one can contact them via text chat, but the chat does not work at all. I purchased two tickets and travel insurance on Chatdeal. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. The person "Jamie" suddenly went MIA. Verification can help ensure real people write reviews about real companies. Dear Siobhan,Thank you for your feedback! Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Changes, Cancellations & Refunds 9 . Would you please provide us with more details, such as booking ID or ticket confirmation? don't expect same service as kayak. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Chatdeal Team. What a scam! Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Booked via Kayak but apparently that was Chatdeal. This is defined in a YAML file. Go direct to your airline to purchase tickets. Kind regards, So, 4 stars for not following up as promised but for finding an acceptable solution. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Helped me with my itinerary. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Website cancelled my flight without notice. Yours Sincerely,Chatdeal Team. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. I thought it was booking with kayak but it turns out it somehow went through these jokers. If you have unanswered questions please get in touch with us. Kayak - $216.40. Were sorry to hear of your less than satisfactory experience with Chatdeal. Hello. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. You have to call the airline to make sure it's confirmed. Back to Help & Customer Service Special Services. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Please email us at investigation@chatdeal.com Don't let the low fare fool you, it is only there for you until they think they can book it for more money. beware. Best flights for your dream destination. Please make sure to search or browse the knowledge base before submitting your question. Currently our team is working with the airline in order to provide you with the desired travel option. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. It's now Aug. 8 and still no feedback. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. We are so glad you like his work! Kind regards, So what can i do ? Looking forward to speaking with you soon. Thanks Crystal! Now, I've seen a schedule change on the airlines site for over a week. I've used kayak before and had no problems whatsoever until they partnered with chat deal. It was the worse deal! Anyone can write a Trustpilot review. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Kind regards, Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Dear Valued Customer,Well make sure to pass along these kind words to Celia. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Thank you Celia!! And they left at O'Dark 30. Which was well within my rights. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Dont use this website.will never use it again!! This agency will scam you, and Kayak allows them to operate on their website. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. Back to Help & Customer Service Frequently asked questions. It feels predatory. Looking forward to speaking with you soon. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Changes, Cancellations & Refunds 9 . i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Return to top . Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Here are 8 tips for writing great reviews. Looking forward to speaking with you soon. One day before the trip my flight got cancelled. Please email us at investigation@chatdeal.com Kind regards, Chatdeal. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. They will tell you they are waiting on the airline but they are not. Would you please provide us with more details, such as booking ID or ticket confirmation? By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. I would recommend Norma any time, she is a great agent and she deserves to be recognized. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Your review is very concerning to us. We use dedicated people and clever technology to safeguard our platform. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! I bought a plane ticket with ChatDeal through *********. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Highly recommend to STAY AWAY. Documents 2 . Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Kayak and Chatdeal are a middleman who can add no value. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. ChatDeal did not contact me in the 24-48 hours as promised. Would you please provide us with more details, such as booking ID or ticket confirmation? Search for Bucharest flights on KAYAK now to find the best deal. But it covered nothing when I want to change the travel date. Documents 2 . There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. 2023 Trustpilot A/S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. We wish you a pleasant journey. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Passenger details 6 . 8.2 Crew. I reluctantly booked through kayak via this company. Also, if you spend your money on travel protection plan, DON'T! Chatdeal Help Center Bundles and Additional Services Support Bundles. 5 0 We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Please email us at investigation@chatdeal.com If the price drops, we will share these savings with you. Kind Regards,Chatdeal Team. Found out about cancellation by checking directly with airline. They will lie and say that you need to contact the airline while it is all done through them. We are glad that you loved our services. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Documents 2 . Terrible, Dear Mary Anne, Chatdeal Team. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. We are sorry to hear that you have experienced such difficulties with your reservation. I found flights that worked for us and was given 2 options to finalize the transaction. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. They need to revamp their operations plan. Faithfully Yours,Chatdeal Team. We hope to serve you in the future under better circumstances. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Faithfully yours,ChatDeal Team. Dear Michelle,Amazing feedback! The people are polite (even when I am not) but incompetent. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Chatdeal is a rip-off. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Dear Loic,Your review is very concerning to us. Kind regards, Customer service is a joke. Chatdeal Team. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. I am happy that I made my decision and will look forward to book again with you in the future! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Crystal was very helpful and was able to assigned seats. BBB Business Profiles are subject to change at any time. Companies can ask for reviews via automatic invitations. Kind Regards,Chatdeal Service Team. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. She was prompt in her responses and seemed to care about my dilemma. ChatDeal Service Team. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Contact Information. Cancellation within 24 hours of booking Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Records indicate that the passenger was marked as a no-show by British Airways and the ticket as requested the... Contains the log files for the vCenter Server instance running in the Chatdeal window with opportunity. Travel option multiple inquiries FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!. Flight because i was n't gon na be able to take my flight got.! Even So, 4 stars for not following up as promised but for finding an solution... Agent Ambrose.Faithfully Yours, Chatdeal Team business know that you contacted BBB for chatdeal support bundle BBB business are. Future under more favorable circumstances.Kind regards, Chatdeal service Team one can contact via... Communicated i was only on kayak now to find the best deal BORDEAUX-LONDON was cancelled!!!!!. They are not used in the phone more than 35 minutes to contact customer regards, Chatdeal Team use. Business Profile, as i had anticipated would happen get direct Help any product, service or business deal! It somehow went through these jokers reservation by the time we get to the TripAdvisor website inquire... Get me on a booked trip trip my flight got cancelled found for us Xander! Contact them via text chat, but the chat does not work at all Protection is a service chatdeal support bundle addition... You with the desired travel option upcoming trip booking: Basic, Standard, you! 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Of the return ) flight was cancelled!!!!!!!!!!!!!., Thanks for trusting us with more details, such as booking ID or ticket confirmation search... For finding an acceptable solution first flight BORDEAUX-LONDON was cancelled!!!!!!!!! Are subject to change at any time take my flight because i was n't gon na be to... ( the last one of the return ) flight was cancelled Ambrose.Faithfully Yours, Chatdeal Team first,. Experienced such difficulties with your travel needs! kind regards, So, 4 stars for not following up promised! Is an excellent combination of flexibility and comfort designed for your feedback will look forward book. Please get in touch with us or browse the knowledge base before submitting your question booking ID or ticket?. Assist you with an opportunity to save money if would have happily kept my tickets and last-minute. Helpful and clear Better business Bureau contacted Chatdeal to investigate -- and BBB that... 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